Effective Date: 6/20/26
Welcome to Senior Learning Services (“Senior Learning Services,” “SLS,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, training sessions, in-person visits, remote support, and any other services we provide.
By accessing our website, scheduling an appointment, purchasing a service, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
Senior Learning Services provides personalized technology education and support designed specifically for older adults, caregivers, and senior living communities. Our goal is to help individuals confidently use today’s technology to stay connected with loved ones, manage daily tasks, improve safety, and maintain independence.
Our services include both in-person and remote technology assistance, personalized training, device setup, troubleshooting, digital safety education, and smart home guidance.
To use our services, you must:
By booking a service, you confirm that you have the legal authority to agree to these Terms.
Senior Learning Services offers personalized technology assistance, including but not limited to:
Service availability may vary based on your location and appointment availability.:
Senior Learning Services is a technology education and support company.
We are not:
Our recommendations are intended for educational purposes only and should not replace professional medical, legal, financial, or security advice.
Appointments may be scheduled through our website, by phone, or through another approved booking method.
Appointments are confirmed only after scheduling has been completed and any required payment or deposit has been received.
We reserve the right to reschedule appointments due to weather, emergencies, staff availability, or other circumstances beyond our control.
Our Tech Tune-Up service includes up to two hours of personalized in-person technology assistance for one device unless otherwise specified.
Services may include:
Additional time or services beyond the scheduled appointment may require additional fees.
Customized Support appointments are tailored to each customer’s individual technology needs.
Examples include:
The scope of each appointment will be discussed before or during the visit.
For in-person appointments, customers agree to:
We reserve the right to end an appointment if our staff believes the environment is unsafe.
Some services may be provided remotely using secure screen-sharing or video conferencing tools.
By participating in remote support, you authorize Senior Learning Services to view your device screen and, when necessary, temporarily control your device solely to provide the requested assistance.
You may end a remote session at any time.
To help us provide the best possible service, customers agree to:
Customers remain responsible for decisions made regarding their devices and online accounts.
We may assist with products and services offered by third parties, including but not limited to:
These companies operate independently from Senior Learning Services.
We do not control their products, pricing, availability, security, or policies and cannot guarantee their continued operation or compatibility.
Payment is required for all scheduled services unless otherwise agreed in writing.
We accept approved payment methods displayed during checkout or provided by our team.
Applicable taxes may be added where required by law.
Certain services require a deposit to reserve an appointment.
Deposits are applied toward the total cost of the scheduled service.
Deposit requirements will be disclosed before booking confirmation.
Appointments may be canceled or rescheduled by contacting us before your scheduled appointment.
Late cancellations or missed appointments may result in forfeiture of deposits or cancellation fees where permitted by law.
We understand emergencies happen and will make reasonable efforts to accommodate unexpected circumstances.
Customer satisfaction is important to us.
Refund requests are reviewed individually based on the circumstances of each service provided.
Refunds may not be available after services have been substantially completed.
Technology is constantly changing.
While we strive to resolve issues successfully, we cannot guarantee:
We respect your privacy.
Our collection and use of personal information is governed by our Privacy Policy.
We only access information necessary to provide requested services and make reasonable efforts to protect customer confidentiality.
All content available on this website, including text, graphics, logos, images, designs, videos, educational materials, and branding, is the property of Senior Learning Services unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
You agree not to:
Violation of these Terms may result in restricted access.
If you choose to receive text messages from Senior Learning Services, you agree to receive appointment reminders, service updates, customer support messages, and occasional service-related notifications.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Your consent to receive text messages is not a condition of purchasing our services.
Our services are provided on an “as available” and “as is” basis.
While we strive to provide accurate guidance and high-quality assistance, we do not guarantee uninterrupted service, error-free technology, or compatibility with every device or software platform.
To the fullest extent permitted by law, Senior Learning Services shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services, including data loss, hardware failure, software incompatibility, third-party service interruptions, or internet outages.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices.
Updated Terms will be posted on this page with a revised Effective Date.
Continued use of our website or services after updates constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms of Service, please contact us:
Senior Learning Services
Phone: 1-833-832-4757
Email: learning@seniorlearningservices.com
Service Area: Serving the Chicago Area
We appreciate the opportunity to help you and your family feel more confident using technology.
